Telesales Supervisor Al Futtaim Automotive 

Al Futtaim Group is currently looking for a Telesales Supervisor in UAE who will be responsible to support in growing Parts business. Handle customer queries and complaints. Networking and Coordination. Leads managements. Customer Relationships. Plan, Strategy, and Reporting. This is a senior level full time role. For this role the salary ranges from 12000 AED to 25000 AED, which may be slightly negotiatable during the interview.

Duties of Telesales Supervisor

• Develop and achieve customer support objectives by contributing to strategic plans, resolving problems, identifying customer trends, audit compliance, and implementing the required change.
• Manage end-to-end Telesales operations including inbound and outbound calls, emails, WhatsApp and other sources of leads.
• Liaise with cross-functional team (Part Advisors, Counter Supervisors, Regional Manager etc.) for sales support, leads and customer concerns.
• Monitor Key Performance Indicator (KPIs) regularly to achieve the financial and non-financial targets/commitments.
• Handle customer queries, complaints, and conflicts effectively and help team-members with challenging customer issues.
• Identify requirements of team, train, develop & motivate them through feedbacks and communications and make them to respond customer professionally and efficiently.
• Set goals for team and evaluates individual performance reviews and overall team effectiveness with reporting manager.
• Support in staff recruitment, identify their training needs and plan training session.
• Develop and enhance the business process for section and ensure the entire operation is fully compliance to company standards.
• Study and evaluate data to improve processes, ensure all resources are properly allocated, and maximize efficiency and customer satisfaction.
• Prepare reports and analyze data to assist management in determining customer support center performance and goals.
• Perform other responsibilities as and when required for the business and operation.

Eligibility Requirements for Telesales Supervisor

• University graduate or equivalent , MBA is plus.
• 5-10-year experience in automotive industry and at least 3 years on supervisor level, managing the team.
• Experienced in automotive products, especially knowledge of Spare Parts.

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