Telephones Supervisor Hilton Abu Dhabi Yas Island

As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

Responsibilities of Telephones Supervisor

• Assist the Front Office Manager with the daily department operations.
• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both Guests and management.
• Ensure all wake up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information, as required.
• Demonstrate a high level of customer service at all times.
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
• Follow company brand standards.
• Assist other departments, as necessary.

Requirements of Telephones Supervisor

• High School diploma or equivalent.
• 1-2 years previous experience in a customer-focused industry.

Skills and Knowledge Desired

• Positive attitude and good communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

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