Telephones Supervisor Hilton Abu Dhabi Yas Island

As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

Responsibilities of Telephones Supervisor

  • Assist the Front Office Manager with the daily department operations.
  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Accept and deliver all messages correctly and promptly for both Guests and management.
  • Ensure all wake up calls take place at the correct time.
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required.
  • Demonstrate a high level of customer service at all times.
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required.
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
  • Follow company brand standards.
  • Assist other departments, as necessary.

Requirements of Telephones Supervisor

  • High School diploma or equivalent.
  • 1-2 years previous experience in a customer-focused industry.

Skills and Knowledge Desired

  • Positive attitude and good communication skills, especially on the telephone.
  • Commitment to delivering a high level of customer service.
  • Ability to work on your own and as part of a team.
  • Competent level of IT proficiency.

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