As a Telephones Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

Responsibilities of Telephones Operator

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both Guests and management.
• Ensure all wake up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information, as required.
• Demonstrate a high level of customer service at all times.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Attend appropriate training courses, when required.
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
• Follow company brand standards.
• Assist other departments, as necessary.

Requirements of Telephones Operator

• High school Diploma or equivalent.
• Service focused personality is essential.
• 2 years previous experience in a customer-focused industry

Skills and Knowledge Desired

• Positive attitude and good communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

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