Telephone Operator Shangri-La Group UAE
- Full time
- Dubai, United Arab Emirates View on Map
- @Shangri La Hotels & Resort posted 5 days ago
- Posted : July 13, 2025 -Accepting applications
- Salary: د.إ3,000.0 - د.إ4,000.0 / Monthly
- View(s) 13
Job Detail
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Job ID 48207
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Career Level Intermediate
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Experience 2 Years
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Gender Male Female
Job Description
This is an on-site job in Dubai with Shangri-La. It’s a full-time thing. The person they need should be someone who’s used to handling phone calls — not just answering them, but really listening, staying calm, and not losing track of what the caller said. You’ll be dealing with hotel guests mostly, and also calls between departments. If you’ve worked in a hotel before, especially one that’s a bit high-end, that helps. But the main thing is being reliable on the phone, getting the info right, and making sure nothing gets missed or forgotten. But if you haven’t, and you’ve been in a call center or any customer support role, you’ll still probably fit. It helps to know hotel systems, but being clear and calm under pressure matters more. You’ll need to speak good English. If you know another language, even better. The job isn’t complicated, but it moves quickly. Calls can stack up during busy hours. The team expects you to stay focused, get things right the first time, and avoid sending callers in circles.
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About Shangri-La
Shangri-La is one of the most well-known hotel names around the world. The Dubai property is based in the middle of the city and offers both rooms and long-stay options. Guests come here expecting top-tier service. That includes everything—from how the lobby looks to how calls are answered. This place isn’t for people who want a quiet desk job. It’s for people who are comfortable jumping into a fast-paced setting, helping guests without reading from a script, and staying sharp when things get loud. The hotel has a reputation to protect, and the people working here play a big part in that.
Job Title
Telephone Operator
Responsibilities
- Answer calls quickly and speak clearly.
- Forward messages to the right person.
- Keep track of guest requests.
- Write down info correctly the first time.
- Let the next shift know about anything pending.
- Don’t make guests repeat themselves.
Requirements and Qualifications
Education
No degree required. High school or equivalent is fine.
Experience
At least 1 year doing similar work. Could be a hotel, a help desk, or even a front desk role. Doesn’t have to be fancy—just real.
Skills
- Speaks clearly.
- Listens carefully.
- Stays calm under pressure.
- Types or writes fast enough to keep up.
- Knows how to deal with impatient people.
- Pays attention to small details.
Knowledge
- Some idea of how hotels work
- Knows what a front desk or concierge does
- Can figure out phone or system tools quickly
- Understands why tone matters when speaking
- Can switch between calls and note-taking fast
Applicant Location
Only people who live in the United Arab Emirates can apply for this one.
Application Procedure
To apply, download the Job Info app from the Google Play Store and submit your application through the app.
Note
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Disclaimer
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