Telephone Operator at Grand Mercure Hotel and Residences Accor Dubai is responsible to handle incoming and outgoing calls, assist guests with inquiries, and provide information about the hotel and its services.

Responsibilities of Telephone Operator

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Requirements of Telephone Operator

• High school Diploma or equivalent.
• Minimum 1-2 years’ experience in a similar role in a  hotel.

Skills and Knowledge Desired

• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.

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