Telephone Operator Arabic Speaker Hilton Fujairah

DoubleTree By Hilton Fujairah City is presently hiring suitable candidate for the job role of Telephone Operator (Arabic Speaker). The selected candidate will be responsible to accept, deliver and respond to Guest and management messages, enquiries and emergencies and use their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

Responsibilities of Telephone Operator

• Accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
• A Switchboard Telephones contributes to the first impressions of Guests.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

Requirements of Telephone Operator

The requirements of Telephone Operator (Arabic Speaker) are as under:

• Minimum high school diploma in the relevant field.
• A minimum of 1 to 2 years of experience in the relevant field.
• Previous experience in a customer focused industry

Skills and Knowledge Desired

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

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