Telephone Operator American Hospital Dubai

American Hospital is currently accepting applications for the role of Telephone Operator to join them in Dubai. This job opening was announced by the company on December 27, 2023 with the requisition ID 1917. The selected applicant will support the provision of safe, patient and family-focused quality care and assist in the daily functioning of the unit/department in support of patient care while maintaining confidentiality.

Duties of Telephone Operator

• Answers phone calls in a polite and cordial manner.
• Maintains proper telephone etiquette.
• Handles patient complaints and addresses them to the concerned Clinic Manager/Supervisor in a timely manner without delay.
• Assists in the orientation of new staff members to the Switchboard.
• Facilitates efficient operator function by consulting and communicating with all co-workers.
• Maintains complete product knowledge at all times of all hospital features, services and hours of operations.
• Maintains caller flow by answering calls within three rings and ensures customer cue is at a minimum.
• Transfers call to appropriate staff/departments.
• Maintains and updates hospital extensions, call lists, physicians’ names, Department Heads and contact numbers.
• Creates all required 24-hour Public Announcements through the Public Address System.
• Performs continuous weekly testing of code Blue and Green systems.
• Responds to all emergency calls promptly according to the established procedure.
• Ensures that the place of work and surrounding area is kept clean and organized at all times.
• Reports equipment failure, safety and security issues, and or/reduction of supply inventory to the Patient Relations Supervisor/Coordinator.

Eligiblity Criteria

Following are the required qualifications and experience for the role of Telephone Operator at AHD:

• High school diploma.
• Exposure to/experience with customer service principles.
• Exposure to/experience with Continuous Quality Improvement (CQI) and Joint Commission International Accreditation (JCIA) principles.

Job Skills

• Basic computer literacy.
• Demonstrates adequate Medical Terminology.
• Demonstrates computer literacy (in Cerner System) and efficiency.

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