Technician Data Center Emirates Integrated Telecommunications Company

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 4000-10000 AED / Month

Emirates Integrated Telecommunications Company

The Emirates Integrated Telecommunications Company PJSC (EITC) presently has job opening for qualified candidate for the position of a  Technician Data Center Colocation Operations in Dubai, UAE. EITC was established in year 2005, as UAE’s second licensed telecommunications operator. EITC operates under two brands du & Virgin Mobile the region’s first digital service. Company aims to bring people and businesses together by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE.  It is also providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters, thereby taking connectivity to the next level to fit the future and the peoples need.

Job Purpose of A Technician Data Center

Ensure maintenance & functioning / operations of data center server equipment & infrastructure.

Job Duties As Technician Data Center (Colocation Operations) At Emirates Integrated Telecommunications Company Dubai

  • Provide support to technical support desk and technology teams for troubleshooting and supporting NBI clients.
  • Handle on site hardware replacement and troubleshooting related to client incidents.
  • Provide hands & eyes support to all NBI DC operation clients.
  • Meet SLA response times for handling any TT (trouble ticket) or critical CR (change request).
  • Support operational level planning and optimization of services, escalation and resolution for all services performance related technical issues.
  • Provide support to consistently exceed data center colocation customer expectation as defined in the customer contracts and  SLA’s to ensure quality customer service objectives (QCS) are met.
  • Ensure clients are receiving critical reports like PPM, power readings, white space physical environment etc on regular basis conforming to the client SLA’s.
  • Review and re engineer business process and procedures to improve performance and customer experience.
  • Periodically maintain and upgrade the documents related to data center access, client SOMS, customer services guidelines, Do’s and Don’ts of data center.
  • Handle each customer transaction from end to end and ensuring customer delight, despite drastic increase in number of transactions.
  • Oversee the achievement and maintenance of agreed customer service levels and standards (SLA’s).

Who Can Apply?

Qualification

  • BSc Degree in IT, electrical or electronic engineering.

Experience

  • A minimum 4 years of experience in customer service within an International IT / telecommunications organization.
  • Experience service support or delivery role.
  • Good understanding of ITIL for service management.

Certification

  • CCNA/CCNP/ITIL.
  • UPTIME.

Knowledge & Skills Desired

  • Basic knowledge of fixed telecom products.
  • Keyboard and PC skills (MS Office and MS Outlook).
  • Customer service focused.
  • Team player.
  • Flexible approach towards work.
  • Self starter.
  • Able to work in shifts.
  • Problem solving / Analytical skills.
  • Strong communication skills written and verbal.
  • Arabic / English language.

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