Technical Manager Emirates Airline UAE

Emirates Airline is presently seeking suitably qualified and experienced candidate for role of a Technical Manager for end user computing and digital collaboration platforms. The incumbent will be responsible to manage technical lifecycle of all the relevant technologies & services under the technical manager responsibilities. This job was recently announced by Emirates Airlines & is now open for applications from all desirous candidates.

Purpose of Technical Manager

• Design, engineer, plan, implement, operate and support each technology, ensuring they meet business requirements and comply with corporate policy and standards.
• Provide documented operational processes and procedures for 1st and 2nd level operational support groups, as well as act as a centre of excellence and 3rd level support for the respective technologies.
• Ensure the respective technologies have optimum capacity and availability to meet the existing and future needs of the business.
• Manage and minimize risks within the respective technologies.

Job Duties of A Technical Manager

• Responsible to provide 3rd level support for relevant technology environment to Incident and Problem Management teams ensuring efficient root cause analysis is provided and avoiding reoccurrence of incidents.
• Responsible for setting clear and consistent performance objectives, implementing performance management & development plans to ensure standards of performance and productivity are achieved & maintained, enabling a high performance culture.
• Manage the technical expertise within the team so that resources are appropriately and effectively allocated.
• Assig suitably qualified resources to projects to support the ongoing IT work program.
• Identify and develop needed products or services by creating business cases, conducting RFTs and coordinating with various stakeholders inside IT as well as other departments.
• Develop and effectively manage the team and technology budgets.
• Manage total cost of ownership of products & services within respective technologies, ensuring costs are identified, defined and reported, to enable businesses to make informed financial decisions.
• Provide technical consultancy and guidance to the team members & technical manager of other technologies, enterprise architects, and project teams.
• Provide technical expertise to the enterprise architecture team for defining architecture strategy and standards and design relevant technologies accordingly.
• Identifying areas of improvement in existing technologies including end of life technology replacement and evaluation of new relevant technologies within the relevant environment in accordance with industry trends.
• Driving projects through assigned project managers.

Qualification & Experience

• Bachelor’s degree or honours in IT or a related field.
• 8 + years of experience in similar role.
• Experience with facilities management and technology innovation.
• Experience in managing a team including its development planning and performance management.
• Experience as a specialist technical within a business IT environment.

Skills & Knowledge Desired

• Microsoft platform experience (Microsoft 365, windows, intune, office, outlook).
• MDM, device management tool.
• Low / no code technologies.
• Strong knowledge in the specific technical domain relevant to the industry.
• Telephony technologies and architecture.
• Messaging technologies and architecture.
• Operating systems technologies and architecture.
• Financial management for IT.
• Automation technologies and architecture.
• ITIL processes framework.

Technical Manager, Emirates Airline Dubai UAE