Technical Account Manager Dynamic Yield Mastercard UAE

Mastercard is a global technology company in the payments industry. Dynamic Yield, by Mastercard is on the lookout for a Technical Account Manager with experience interacting with customers, knowledge of technology and can empathize with the trials and tribulations of being a developer. As the account manager, you are the bridge between the technology team and the user, walking the tightrope between customer satisfaction and developer ability. The role requires someone who can walk gingerly between development, product, marketing and leadership from some of largest clients. You’ll serve as the product expert, guiding clients user experience and ultimately client satisfaction through their implementation of Dynamic Yield products.

Responsibilities of Technical Account Manager

• Become an expert in Dynamic Yield products with a heavy focus on the technical aspect of the product
• Interface with customers in final stages of contracting with sales to gather, collect and document technical, product and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
• Provide world class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution.
• Partner with the Engineering & Development teams to resolve customer issues.
• Write documentation, knowledge based articles and tutorials to improve the customer experience of Dynamic Yield features.
• Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements.
• Contribute to the development of implementation and support policies and procedures.

Requirements of Technical Account Manager

The requirements for role of Technical Account Manager Dynamic Yield are as under:

• BS in Computer Science or equivalent experience.
• 3+ years of technical client facing experience with specific focus in digital marketing solutions.

Skills and Knowledge Desired

• Familiarity with e-commerce specific terms and configuration.
• Comfortable with iOS and Android mobile platforms and their development tools.
• Able to read code and write code (especially JavaScript, HTML, CSS, – a must, Java – a plus).
• Business fluency in English.
• Excellent time management and strong organization skills.
• Ability to maintain poise under stress, especially when resolving.
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment.
• Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers.
• Must thrive at working in a fast-paced environment.
• Ability to work in a team environment while working independently.

Sales Account Manager Galadari Brothers Group