Team Leader (Supervisor) Arboretum Jumeirah Al Qasr

Responsibilities of Team Leader (Supervisor)

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints ensuring JI and MJ procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Actively uses the database of customer details and history to assist in guest recognition.
• Advices the Outlet Manager or Assistant Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”.
• Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.

Assist in controlling department forms and records according to the JI standards for document control, including (but not limited to)

• Attendance data for colleagues
• Colleague records
• Daily Briefing Sheets
• P&L analysis
• Budgetary reports
• Telephone Test Call Results
• CSI & Customer Feedback
• Guest History Forms

Requirements of Team Leader (Supervisor)

• Food and alcohol handling certifications.
• At least 1 year of experience as a Supervisor, Captain, Head Waiter or a Team Leader in a restaurant.

Skills and Knowledge Desired