Team Leader Reservations Zabeel House The Greens Jumeraih

An opportunity has arisen for a Reservation Team Leader to join the Front Office Department in Zabeel House by Jumeirah™, The Greens. The main purpose of the role is to prepare a consistent, high quality food product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Company’s standards.

Responsibilities of Team Leader

• Supervise and ensure the smooth and efficient daily reservation operations, ensuring everyone contacting the Central Reservations office receives the optimum level of services and care at all times.
• Liaise with the Front Office Manager for reservation requests received from VIP guests, embassies, consular or diplomatic delegations etc..
• Order to enable the adjustment of services according to requirements and provide ultimate quest experience.
• Carry out regular spot checks to ensure that the reservation and telecom team adhere to the standards outlined in the property SOPs.
• Reviews all SOPs in order to ensure that is up-to-date with the latest processes and procedure of the Group.
• Monitor the incoming letters, and email received by the Central Reservation Office.
• Ensure compliance to all relevant Health, Safety and Environment management procedures.
• Controls within a defined area of activity so that company provides world class and luxurious hospitality services to its guests.
• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
• Ensuring group bookings are done based on the blocking and correct rooming list shared on timely manner.
• Monitor and inspect the overflow incoming calls to guarantee that all calls are answered promptly and converted according to company telephone standards.

Requirements of Team Leader

• Diploma in Hotel Management
• Must have at least 2 years of hotel operation experience.

Skills and Knowledge Desired

• Understanding and management of group sales process and group sales demands.
• Ability to develop and implement effective plans to maximize market rooms revenue.
• Very good command of speaking, reading, and writing English language.
• Strong communication and interpersonal skills.
• Strong product knowledge of the property.
• Computer literacy and very good MS Office skills.

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