Team Leader Jumeirah Mina A’ Salam Hotel

Jumeirah Mina A’ Salam Hotel is presently accepting applications from suitable candidate for the job role of Team Leader. As Food and Beverage Team leader the candidate will be responsible to oversee team and mentor, coach, guide and motivate them to perform their job effectively. The objective is to achieve goals that contribute to the growth of organization.

Responsibilities of Team Leader

• Managing the day-to-day activities of the team.
• Motivating and guiding the team to achieve organizational/departmental goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Lead the team by example by demonstrating compassion, honesty, and integrity.
• Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.
• Brief staff regarding duties before shift starts in their respective domain
• Ensure Duty roasters are compiled and advise on changes as applicable.
• Responsible for preparing reports and maintaining appropriate filling systems.
• Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.
• Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.
• Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget.
• Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.
• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
• Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.
• Carry out any reasonable job request made by the management, outside normal duties, however within the scope of the job.
• Where applicable, undertake regular checks and conduct audits to ensure hospitality services are presented as per Jumeirah highest standards and to client’s satisfaction.

Requirements of Team Leader

• Post School Qualification or High School Diploma or similar
• Diploma in Hotel Management
• 2+ years of experience, preferably with an international hospitality company
• 1-2 years experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone

Skills and Knowledge Desired

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity.
• Passion for driving excellence.
• Adaptable and flexible.
• Possess interpersonal skills.
• Showcases Empathy.
• Basic Computer Knowledge.
• Technical know-how where applicable (Intermediate/Advanced).
• Exposure of handling telephone enquiries.
• Exposure of handling Micros Cashiering system.
• Proficient in English (Read/Write/Speak – Essential)
• Knowledge of additional language.

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Tagged as: Team Leader