Team Leader Jumeirah Al Naseem Dubai

An opportunity has arisen for a Team Leader to join the F&B Service Team in Jumeirah Al Naseem at King Salman bin Abdulaziz Al Saud Street, Madinat Jumeirah Resort, Umm Suqeim, Dubai, United Arab Emirates. This is an Intermediate level, time job. For this role salary ranges  between 6000-12000 AED which may be slightly negotiable during the interview process.

Responsibilities of Team Leader

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Inform the Outlet Manager / Assistant Manager of any complaints or negative feedback from guests after they first try to resolve them.
• Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues.
• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
• Conduct the pre-service shift briefing in the absence of the Outlet Manager / Assistant Manager.
• Ensure opening and closing checklists are completed on a daily basis.

Requirements of Team Leader

• Diploma, preferably Bachelor’s Degree in relevant field or equivalent experience.
• Minimum of 2 years experience with a strong F&B background in a standalone/branded restaurant.

Skills and Knowledge Desired

• Fluent in English and an additional international language is a plus.
• Knowledge of Nikkei or Japanese cuisines and a passion for delivering exceptional dining experiences.

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