Team Leader Imperium Jumeirah Zabeel Saray UAE

Jumeirah Zabeel Saray  is looking to hire suitably skilled and devoted candidate for job  role of Team Leader. The job holder will be anticipate and meet guest’s needs and requests, ensuring complete guest satisfaction from pre arrival through departure, and recognize all returning and VIP guests.The hotel published this job on 16 January 2024. If you are willing to go for this role, submit your application now.

Responsibilities of Team Leader

• Managing the day-to-day activities of the team & motivating and guiding the team to achieve organizational/departmental goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Lead the team by example by demonstrating compassion, honesty, and integrity.
• Ensure all personnel, clients and their guests are greeted and attended to in a professional, efficient, and discreet manner, where applicable.
• Brief staff regarding duties before shift starts in their respective domain.
• Ensure Duty roasters are compiled and advise on changes as applicable.
• Responsible for preparing reports and maintaining appropriate filling systems.
• Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.
• Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.
• Responsible for submitting purchase orders. Verifying that the receiving process is managed accordingly to ensure that all expenses fall in their respective expense line, within the right month as per budget.
• Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor.
• Highlight any technical glitches promptly.
• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
• Ensure familiarization and adherence to compliance with your respective domain policies, procedures, and guidelines.
• Carry out any reasonable job request made by the management, outside normal duties, however within the scope of the job.

Requirements of Team Leader

• Diploma in Hotel Management
• 4-5 years of food and Beverage experience.
• 1 years minimum in a similar role in a 5 * international hospitality environment

Skills & Knowledge Desired

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity.
• Passion for driving excellence.
• Exposure to working with a multi-cultural team.
• Possess interpersonal skills.
• Showcases Empathy.
• Basic Computer Knowledge.
• Technical know-how where applicable.
• Excellent in handling Micros Cashiering system.
• Fluent in English.
• Knowledge of additional language.

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