Team Leader Health Club Zabeel House The Greens Jumeirah

An opportunity has arisen for a Team Leader to join amazing Sports and Leisure Department at Zabeel House by Jumeirah the Greens. The main purpose of the role is to manage and monitor the property Sports and Leisure services provided by its various functions while support and guide Sport and Leisure colleagues to their day-to-day activities that will enable the smooth and efficient operations of the team in adherence to Company standards.

Responsibilities of Team Leader

• Give a warm welcome to guests on arrival and register them into the log book.
• Issue the consultation forms to the spa guests and membership application forms to potential members.
• Designing and promoting activities to meet customer demand and generate revenue
• Displays high product knowledge of all services and facilities of the hotel.
• Carrying out health & safety on facility and plant (snag list) and arranging for maintenance, repairs and cleaning of facility and equipment
• Maintaining the Jumeirah high levels of customer service with the focus of avoiding the loss of existing members and achieving set customer service standards
• To actively promote and encourage participation of guests and club members in activities
• Monitor the new member journey tracker and ensure that all PT’s are following the set standards.
• Update all information given by guests on the guest file provided and is updated accurately following the Jumeirah Data Quality Standards.
• Responsible for all aspects of the Spa & Retail department including (but not limited to) Spa, Retail and Fitness

Requirements of Team Leader

• High School Diploma.
• 2 years of experience working in the Health and Fitness industry in a 5 star Hospitality environment

Skills and Knowledge Desired

• High level of written and verbal business English
• Able to communicate effectively and to respond well (switched on) to questions and requests
• Organised and able to prioritise and work to deadlines
• Competent in MS Office (Word, Outlook, Excel)
• Good interpersonal, time management and organisational skills;
• The ability to work within, as well as to lead and motivate, a team;
• A customer-focused, approachable and outgoing personality;

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Tagged as: Team Leader