Rayhaan Hotels & Resorts
Rayhaan Hotels & Resorts Dubai is currently seeking for passionate and dynamic Team Leader. As a job holder you will be responsible to provide professional and customer focused service to guests, ensuring their stay will become a memorable experience.
Responsibilities of Team Leader
- Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
- Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
- Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities.
- Maintain and update guest history profiles through the Opera guest profile system.
- Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
- Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
- Give courtesy calls and complete the daily call log as per established guidelines.
Requirements of Team Leader
- You should ideally have a degree in the hospitality field.
- 2 years previous experiences in the Front Office Department within a hotel.
Skills and Knowledge Desired
- You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively.
- Computer literate and knowledge of Opera will be highly regarded.
- The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care.
- You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character.
- You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.
Key Competencies
- Understanding hotel operations.
- Effective communication.
- Planning for business.
- Supervising people.
- Understanding differences.
- Supervising operations.
- Teamwork.
- Adaptability.
- Customer focus.
- Drive for results.
Guest Services Team Leader, Jumeirah Marsa Al Arab UAE