Team Leader Front Office Zabeel House The Greens Jumeirah

An opportunity has arisen for a Team Leader to join the Front Office Department in Zabeel House by Jumeirah™, The Greens. The main purpose of the role is to be the main point of contact for guests and visitors in the hotel lobby, welcoming and escorting guests & making them comfortable. Being a reliable source of information, exceeding guest’s expected and unexpected needs in a professional, warm, friendly and efficient manner.

Responsibilities of Team Leader

• Maintain a high level of knowledge about property facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions.
• Actively use the Service Standard and the ‘Zabeel House’ approach in every day tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept.
• Assist the Concierge and Lobby Butlers Operations with any guest service requirements.
• To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements.
• Handling check- in, check-out and cashiering for in house guests and visiting guests. Helping out charging for other departments.
• Auditing the Guest Service Executives during the closer of the day.
• Promote the Loyalty program with enrolling 10 new guests on daily basis.
• Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team.
• Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.

Requirements of Team Leader

• Post School Qualification or High School Diploma.
• A minimum of 2 experience or a similar role in a five star hotel environment.

Skills and Knowledge Desired

• Good knowledge in OPERA, HOTSOS.
• Guest contact skills & problem solving skills.
• Basic computer knowledge.
• PMS knowledge preferred.
• Always project smiling, helpful and friendly attitude towards colleagues and guests and provides a courteous and professional service at all times.
• Good written and spoken English language skills. Language would be of advantage: Arabic, Russian, Mandarin or European language.
• Operational Excellence: Delivering Excellence / Influencing & Communication.
• Personal Attributes: Flexibility and Adaptability / Understanding people.

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Tagged as: Team Leader