Team Leader Front Office Jumeirah Al Qasr UAE

Jumeirah Al Qasr is presently hiring suitably qualified and experienced candidate for the job role of Team Leader. The job holder will supervise front office staff, coordinates guest services, and ensures efficient operation in hospitality settings. The hotel published this job on 16 January 2024. If you are willing to go for this role, submit your application now.

Responsibilities of Team Leader

• Set a benchmark for all Guest Service Executives in terms of punctuality, grooming, courtesy, attitude, teamwork, guest relations, and adherence to policies & procedures.
• Block rooms with special requests the evening before arrival and complete allocation of all remaining rooms early in the morning.
• Maintain close communication with Housekeeping regarding room allocation changes, departures, room moves, and waiting guests.
• Coordinate with Guest Relations for VIP room allocation changes.
• Liaise with finance and accounts regarding billing and cashiering issues.
• Prepare registration cards, welcome booklets, and keys for group arrivals, ensuring a smooth check-in process.
• Assist Guest Service Executives in their daily tasks and efficiently address any problems or guest complaints in a professional manner.
• Monitor the performance of Guest Service Executives, offering constructive feedback and coaching to ensure adherence to defined Jumeirah standards.
• Safeguard the privacy of all guests by ensuring that no guest details are disclosed to unauthorized individuals.
• Act as a communication bridge between Guest Service Executives and the Front Office Manager, facilitating feedback exchange and fostering effective communication.

Requirements of Team Leader

• Diploma in Hotel Management.
• Certified as a Task Trainer, demonstrating expertise in training and development.
• Minimum of 1 year of experience in a 5-star hotel in the same role capacity.

Skills & Knowledge Desired

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• Sound knowledge of computer systems (Windows, Internet Explorer, and Word) and familiarity with Opera (Property Management System).

Team Leader Imperium Jumeirah Zabeel Saray UAE