Team Leader Front Desk Saadiyat Rotana Resort & Villas
Full time @Four Seasons posted 9 months ago Shortlist Email JobJob Detail
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Job ID 8316
- Career Level Intermediate
- Experience Fresh
- Gender Female|Male
Job Description
Saadiyat Rotana Resort & Villas is currently seeking for passionate and dynamic guest focused Team Leader – Front Desk who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder you are responsible to provide professional and customer focused service to guests, ensuring that their stay will become a memorable experience
Responsibilities of Team Leader Front Desk
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
- Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services.
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.’ - Ensure all guest registrations are completed and correspond with Opera PMS guest information
Requirements of Team Leader Front Desk
- You should ideally have a degree in hospitality.
- 2+years previous experiences in the Front Office Department within a hotel.
Skills and Knowledge Desired
- Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
- Computer literate and previous experiences with Opera are an advantage.
- You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike
Key Competencies
- Understanding Hotel Operations.
- Effective Communication.
- Planning for Business.
- Supervising People.
- Understanding Differences.
- Supervising Operations.
- Teamwork.
- Adaptability.
- Customer Focus.
- Drive for Results.
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