Team Leader Front Desk Park Rotana Abu Dhabi

Rotana Hotels & Resorts

https://www.rotana.com/

Park Rotana in  Al Salam St., Eastern Ring Road,, Abu Dhabi, United Arab Emirates is currently seeking for passionate and dynamic guest focused Team Leader – Front Desk who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to guests. As a job holder  you are responsible to provide professional and customer focused service to guests, ensuring that their stay will become a memorable experience. This is an intermediate level full time job. For this role the salary ranges from 5000-10000 AED/month which may be slightly negotiable during interview process.

Responsibilities of Team Leader  Front Desk

  • Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
  • Maintain effective communication with all related departments to ensure smooth service delivery.
  •  Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
  • Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services.
  • Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
  • Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
    • Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.’
  •  Ensure all guest registrations are completed and correspond with Opera PMS guest information

Requirements of Team Leader Front Desk

  • You should ideally have a degree in hospitality.
  • 2+years previous experiences in the Front Office Department within a hotel.

Skills and Knowledge Desired

  • Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
  • Computer literate and previous experiences with Opera are an advantage.
  • You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Key Competencies

  • Understanding Hotel Operations.
  • Effective Communication.
  • Planning for Business.
  • Supervising People.
  • Understanding Differences.
  • Supervising Operations.
  • Teamwork.
  • Adaptability.
  • Customer Focus.
  • Drive for Results.

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