Team Leader Food & Beverage Jumeirah Hotels & Resorts Dubai

An opportunity has arisen for a Team Leader to join the Food and Beverage Services team. The selected candidate will be responsible for overseeing and coordinating the activities of staff to ensure efficient operations and exceptional guest experiences. There is no gender restriction for this job, both males and females can apply for this job.

Responsibilities of Team Leader

• Ensures that all colleagues’ activities adhere to and support the Jumeirah International Quality Management System.
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Conducts team briefings, meetings, and training as directed by Management.
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and always follow the SOPs all.
• Ensures that an effective link is maintained between kitchen and service areas.
• Supervises the level, consistency, and quality of table and/ or counter service of all menu items.
• Ensures that all colleagues adhere to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.
• Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
• Provides specialist advice to customers and colleagues on food and beverages.
• Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
• In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.
• Any other duties as may reasonably be requested by the management.
• Overlook Pool bar operation.
• Monitor customer satisfaction and respond to customer feedback and complaints.
• Preparing daily log reports and presenting them to the higher management.
• Resolving customer complaints in a professional manner in case any complaint arises.
• Planning and delegating tasks to the staff and ensuring that they work according to the compliance of the restaurant business.
• Training new employees as per their abilities and skills.

Requirements of Team Leader

• Bachelor’s degree in hospitality management or a related field.
• 2 years of working experience in a similar role in a luxury five-star hotel environment.

Skills and Knowledge Desired

• You will have excellent written and spoken English skills, additional language is advantage.
• Knowledge of hotel operating systems is a must.

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Tagged as: Team Leader