Team Leader Call Center NMC Bareen International Hospital Abu Dhabi

NMC Healthcare is actively searching for dedicated candidates for the role of a Team Leader Call Center. The successful candidate will work at NMC Bareen International Hospital, MBZC, Abu Dhabi. This is a mid level full time role. For this position salary ranges from 6000 AED to 12000 AED, which may be slightly negotiatable during the interview process. Job ID for this vacancy is 4410.

Duties of A Team Leader Call Center

• Provide friendly, quality client care to the patients.
• Provides daily direction and communication to Patient Care staff so that customer service calls are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both customers.
• Assist in providing statistical and performance feedback and coaching on a regular basis to each team member.
• Is available for employees who experience works and/or personal problems providing appropriate counseling.
• Ensures patient care staff have appropriate training and other resources to perform their jobs.
• Responds to and resolves patient care relations issues expressed by team members.
• Creates and maintains a high-quality work environment in the call center department so team members are motivated to perform at their highest level.
• Addresses disciplinary and/or performance problems according to company policy.
• Assists the Patient Relations Manager with daily operation of the call center to include the training, scheduling and reward/recognition programs.
• Works as a member/team leader of special or ongoing projects that are important to area/process improvement.

What You’ll Do More

• Shares continual responsibility with the Patient Relations Manager for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Uses appropriate judgment in upward communication regarding department or employee concerns.
• Provide friendly, quality client care to the patients.
• Check and greet clients in a professional, friendly, hospitable manner.
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• As required, enter data into the computer system, retrieve and modify computerized records.
• Protects patients’ rights by maintaining confidentiality of personal, medical and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports and other documents.
• Perform other duties as assigned.
• Adhere to the dress code policy.
• Adhere to code of Ethics policy.
• Demonstrate punctuality and consistency with attendance.

Eligibility Requirements

The eligibility requirements for role of a Team Leader Call Center are as under:

• High school diploma or equivalent degree.
• 2-3 years of experience in a similar role.
• Knowledge of medical terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.
• Working knowledge of healthcare insurance preferred.

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