Team Leader Banqueting, Jumeirah Group Dubai UAE

Jumeirah Group (Mina A’ Salam Hotel)  presently has a job opening for eligible candidate for position of a Team Leader Banqueting in Dubai, UAE. Established in 1997, Jumeirah Group is a luxury hospitality company which operates a world class 6,500 key port folios of 23 luxury properties across Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world. From the iconic hotel and time less pinnacle of luxury, Burj Al Arab Jumeirah to modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining most authentic & diverse cuisines.

Job Purpose of A Team Leader Banqueting

• Supervise all operational aspects of Banqueting including the development and performance management of colleagues, optimizing profits, and increasing sales.
• Supervise scheduled shifts ensuring guest satisfaction and all operational issues ensuring JI & MJs.

Duties of A Team Leader Banqueting

• Maintain awareness of Outlet(s) financial performance.
• Utilize up selling and suggestive selling techniques to enhance the Outlets financial performance.
• Make recommendations to the Outlet Manager for price and menu changes that will enhance profitability.
• Supervise and monitor breakage of chinaware and glassware and the implementation of strategies to reduce where possible.
• Respond to and try to fulfil any special banquet event arrangements.
• Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
• Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve.
• Actively uses the database of customer details / history to assist in guest recognition.

What you’ll Do More?

• Maintain a thorough working knowledge of F&B SOPs and ensure these are upheld at all times through constant observation and coaching.
• Assist the Outlet Manager / Assistant Manager in the implementation of the marketing activities and to achieve desired results.
• Conduct the pre-service shift briefing in the absence of Outlet Manager / Assistant Manager
• Ensure opening and closing checklist are completed on a daily basis.
• Supervise and monitor the completion of weekly cleaning schedules.
• Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs.
• Assist the Outlet Manager / Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis.
• Maintain a working knowledge of relevant sections within the JI Food Hygiene SOP and assist the Outlet Manager / Assistant Manager ensuring the outlet meets these standards at all times.
• Carry out any other tasks defined by the F&B or Senior Management
• Undertake assigned additional duties when required.
• Ensure all colleagues attend scheduled training programs.
• Clearly understands their role in an emergency or evacuation.

Who Can Apply?

Qualification

• Secondary education.

Experience

• 2 years supervisory experience in a 5-star hotel.

Skills & Knowledge Desired

• Fluent in English.
• Must possess interpersonal skills. and ability to work in multi-cultural environment.
• Knowledge of Food and Beverage applications (micros, epicure).
• Additional language (Desired).

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