Team Leader Al Iwan Burj Al Arab Jumeriah Group

Al Iwan Burj Al Arab Jumeriah Group is presently accepting applications from suitable candidate for the job role of Team Leader (Russian Speaker). The selected candidate will be responsible to oversee staff in a specific department, coordinates daily operations, and ensures high-quality service and guest satisfaction.

Responsibilities of Team Leader

The main duties or responsibilities of this role are:

• Managing the day-to-day activities of the team.
• Brief staff regarding duties before shift starts in their respective domain (Front Office, Housekeeping and Laundry, Reservations and Telecommunication, Transport etc.) as applicable to your role and as per your department and function to ensure team remains up to date on all directives received from middle or higher management.
• Responsible for preparing reports and maintaining appropriate filling systems.
• Responsible for managing stock and inventories, vendors directory, contract agreement where applicable.
• Deal with guests’ enquiries & complaints professionally, record any relevant details and notify the supervisor.
• Accountable for all the processes related with Supply chain: vendors registration, creation of codes, price update, etc.
• Report any operational problems, conflicts, incidents, or any irregularities to the Supervisor. Highlight any technical glitches promptly.
• Maintain specialization in Wine, Food, Drinks, Customs, service in Destination Dining to ensure excellent service delivery.
• Anticipate Customer needs and deliver personalized service exceeding customer expectations thus creating memorable experience.

Requirements of Team Leader

• Food and alcohol handling certifications.
• At least 1-2 years of experience as a Supervisor, Captain, Head Waiter or a Team Leader in a luxury hotel.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Prior working experience in handling all day dining or high-volume operations.
• Proficient in English and a second language (preferably Russian) would be an added advantage.

Team Leader Housekeeping Burj Al Arab UAE

Tagged as: Team Leader