Team Leader 42 Midtown Zabeel House Jumeirah 

Responsibilities of Team Leader

The main duties and responsibilities of this role:   

• Ensures that all colleagues’ activities adhere to and support the Company International Quality Management System.
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Conducts team briefings, meetings, and training as directed by Management.
• Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs all at all times.
• Ensures that an effective link is maintained between kitchen and service areas.
• Supervises the level, consistency, and quality of table and/ or counter service of all menu items.
• Ensures that all colleagues adhere to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Management.
• Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
• Provides specialist advice to customers and colleagues on food and beverages.
• Supervises all aspects of food and beverage quality, service and hygiene and escalates concerns to Management.
• In absence of an Outlet Manager or Assistant Outlet Manager takes responsibility of operational issues.
• Any other duties as may reasonably be requested by the management.

Requirements of Team Leader 

• Minimum High School Graduate or Diploma in Hospitality.
• Certified in wines and spirits.
• Minimum of 2+ years’ experience.

Skills and Knowledge Desired

• Knowledge in cashiering procedures
• Pleasing and out-going personality
• Good command of English (both written & spoken)
• Knowledge in beverage and cocktails

Team Leader (Supervisor) In Room Dining Jumeirah Al Qasr