TBM Analyst (Process Mapping and Documentation) at Emirates will be responsible for conducting Technology Business Management (TBM) analysis and support under the guidance and direction of TBM management, Technology Finance and Technology Management. Candidate will be responsible for Process Mapping and Process Documentation for IT processes, systems and applications.

Responsibilities of TBM Analyst

• Create comprehensive documentation for IT processes, systems and applications.
• Maintain and regularly update documentation to reflect any process changes or enhancements.
• Analyze current processes to identify inefficiencies, redundancies and areas of improvement.
• Work closely with IT teams to optimize processes, improve efficiency and enhance service delivery.
• Collaborate with various IT teams to understand their processes, challenges and objectives.
• Communicate effectively with stakeholders to gather information and provide updates on documentation and process optimization initiatives.
• Provide training to IT staff and stakeholders on new and updated processes and offer ongoing support and guidance related to process adherence and documentation usage.
• Ensure processes and documentation adhere to organizational standards and regulatory compliance.
• Assist in the implementation and maintenance of IT service management best practices, such as ITIL.
• Implement quality assurance practices to ensure the accuracy and consistency of documented processes. Regularly review processes and documentation for quality, relevance & effectiveness.

Requirements for Role of TBM Analyst

• Degree in Computer science, Computational Mathematics, Computer Engineering, Software Engineering, Accounting, Finance or Economics.
• ITIL Certified, 6 Sigma Certification.
• Minimum 5 years relevant experience.
• Relevant experience in a large multinational Technology Organization is a plus.

Skills And Knowledge Desired

• Excellent communication and presentation skills to executive management audiences.
• Ability to work efficiently and effectively with multiple levels of management and staff across the organization.
• Knowledge of IT services and financial management processes and best practices such as budgeting, cost application/infrastructure support.

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