Tablet Banking Manager Emirates NBD

Emirates NBD is presently recruiting suitably qualified and skilled candidate for the role of Tablet Banking Manager. The company published this job on December 22, 2023. If you are willing to go for this role, submit your application now.

Responsibilities of Tablet Banking Manager

• Support Management: Oversee the day to day operational support of the Tablet Banking app, ensuring high availability and optimal performance.
• Incident Management: Lead the response to critical incidents, coordinating with technical teams to resolve issues swiftly and minimize downtime.
• Problem Management: Identify, analyze, and resolve recurring problems to improve the long-term performance of the app.
• Stakeholder Communication: Act as the primary point of contact for internal stakeholders, providing regular updates on support activities and incident resolutions.
• Performance Metrics: Monitor and report on support performance metrics, driving continuous improvement initiatives.
• Team Leadership: Manage and develop a high performing support team, fostering a culture of excellence and collaboration.
• Process Improvement: Implement and refine support processes and practices, aligning with Agile methodologies and business objectives.
• Vendor Management: Collaborate with external vendors and partners to ensure seamless support and service delivery.

What You’ll Do More?

• Measure the percentage of time the Tablet Banking app is operational and available to users without unscheduled downtime.
• Track the average time taken to respond to and resolve incidents, with a focus on minimizing this duration for improved user experience.
• Coordinate with the learning & development team to create a monthly training calendar. Plan refresher training sessions.
• Ensure that all training materials related to system changes are created well in advance published on the local intranet & knowledge management module.
• Liaise with other business units to map business process flow into Tablet.
• Manage & oversee the system administration.
• Evaluate the effectiveness in identifying, diagnosing, and resolving recurring problems, aiming to reduce the frequency of such issues over time.
• Monitor the compliance rate with established SLAs for support and maintenance activities.
• Gather feedback from internal users to assess their satisfaction with the app’s performance and the support services provided.
• Measure the success of changes implemented in the app, considering factors like successful deployment and lack of post-deployment issues.
• Develop and mentor the team on CRM & campaign execution capabilities.
• Create career path for team members within the organization
• Ensure 100% employee satisfaction.
• Give timely feedback to team members on areas of improvement & provide necessary motivation for excellent team performance.

Requirements of Tablet Banking Manager

The requirements of Tablet Banking Manager are as under:

• Minimum of bachelor’s degree preferably in Computer Science, Information Systems, Business Administration, or related field.
• College Graduate Minimum 10-12 years of experience in project management.
• Proven experience in production support or IT service management, preferably in the banking or financial services industry.
• Experience in banking or financial sector & multi-channel campaign management.

Skills and Knowledge Desired