Systems Engineer II American University of Sharjah

  • Full time
  • Sharjah, UAE
  • Posted 3 weeks ago
  • 10000-25000 AED / Month

American University of Sharjah

The Department of ICT & IT Security at the American University of Sharjah is seeking to hire a Systems Engineer II to manage and maintain the systems infrastructure resources including cloud Services (IaaS, PaaS, SaaS), servers, storage, and associated operating systems. This individual will apply proven analytical, technical, communication and problem-solving skills to help identify, communicate and resolve systems related issues.

Responsibilities of Systems Engineer II

  • Work collaboratively with IT team members and business stakeholders to define business requirements and systems goals and to identify and resolve business systems issues.
  • Perform real time monitoring of IT Infrastructure to ensure services are available by taking proactive actions.
  • Design and perform server and security audits, system backup procedures and other recovery processes in accordance with the university’s disaster recovery and business continuity strategies.
  • Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
  • Create and maintain documentation as it relates to system configuration, mapping, processes and service records.
  • Monitor & resolve IT Service Desk tickets assigned to the escalation queue based on priority.
  • Manage the infrastructure environment of all types, including Storage (NetApp), Servers (Physical and Virtual), Virtual Infrastructure (VMware), Backup (Veeam, Cohesity), Cloud Services (Azure, AWS, OCI). This includes day-to-day operations, as well as regular patches and maintenance.
  • Automate and enhance processes where possible.
  • Manage Microsoft technologies: Active Directory, SCCM, Azure Entra ID, Intune.
  • Implement and manage Infrastructure as Code (IaC) solutions using DevOps practices.
  • Transfer knowledge and experience to the rest of the team.

Job Requirements of Systems Engineer II

  • Bachelor’s degree in a related field (Computer Science/Engineering).
  • A master’s degree in a related field (Computer Science/Engineering).
  • Certifications in related technologies (Azure, AWS, VMware, …).
  • At least 7 years of relevant experience in Cloud management (Azure, AWS).
  • Knowledge and experience with Red Hat Enterprise Linux and Windows.
  • Knowledge and strong experience with Microsoft Technologies, mainly Active Directory and Azure Entra ID.
  • Experience in Enterprise Server & Storage management (CISCO UCS, NetApp, …).
  • Experience in Infrastructure as Code (IaC) using DevOps practices.
  • Solid experience in IT foundation services (DNS/DHCP, Virtualization, Backup, Storage, logs management, and key networking aspects).
  • Knowledge and experience with patch & vulnerability management systems.
  • Experience in setting and managing an HCI environment (like Nutanix).
  • Experience in integration or automation tools (Ansible, Boomi, …).
  • Experience in the following technologies: VMware, Cohesity, Veeam, Infoblox, NetApp.
  • Experience in Email services management, including Google Workspace and Microsoft Exchange.
  • UAE national preferred.

Skills & Knowledge Desired

  • Software integration skills utilizing programming languages (Perl, Python, VB, …).
  • Self-motivated and able to provide solutions based on independent research.
  • Excellent customer service, interpersonal and problem-solving skills.
  • Excellent communication skills in written and spoken English.
  • Capable of multi-tasking.
  • Team worker.
  • Flexible to work outside regular Business hours and is expected to be on call when needed to support the services.

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