Support Operations Manager Transguard Group Dubai

Transguard Group presently has a job opening for eligible candidate for position of a Support Operations Manager in Dubai. Transguard Group was established in 2001 & has diversified significantly. The Group leads in fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with over 61000 employees.

Job Purpose of Support Operations Manager

• Oversees the efficient functioning of customer support processes, ensuring smooth interactions and timely issue resolution.
• Manage teams, optimize workflows, and maintain high service quality.

Job Duties As A Support Operations Manager At Transguard Group Dubai, UAE

• Manage security team, supervisors, CCTV agents and security Guards.
• Manage and lead security team, ensuring that all team members understand their roles and responsibilities and that they deliver their duties and where needed, provide excellent customer service.
• Be the key liaison between Transguard Security Ops and the Pavilion.
• Monitor FM operation and liaise with FM Manager.
• Observe and control FM matters through reporting and bring to FM Mgr./PDGM/PGM attention any points related to performance, productivity and/or service improvement.
• Ensure that security and FM Team coordinate and facilitate the guest services and events operation and all related tasks are delivered to a high standard.
• Liaise with Expo City Dubai and COP28 security teams, together with PGM/PDGM where necessary.
• Work closely with COP28 Protocol/VIP team for special quest visits and events.
• Work closely with PGM on Operations planning.
• Collect feedback from guests and employees and establish action plans, based on that feedback, for further service or other improvement.

Who Can Apply?

Qualification

• Bachelor’s Degree in Business Managemenet.

Experience

• 3-5 years of hospitality ops or venue management.

Skills & Knowledge Desired

• Knowledge of English language and business proficiency.
• Knwoledge of Arabic language and conversational proficiency.
• Know how of MS Office.

Coordinator Aviation Account Management, Transguard Group UAE