Supervisor Four Seasons Hotels & Resorts

Four Seasons Abu Dhabi at Al Maryah Island is looking to hire suitably skilled and devoted candidate for role of Spa Supervisor. This vacancy was announced by the company on 23 March 2024 and is open to receive applications.

Responsibilities of Spa Supervisor

• Prove exceptional proficiency in all Spa Team’s Tasks/Responsibilities.
• Daily communication to all the Spa Team regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
• Producing the weekly schedule for the Spa Team to meet guest demand.
• Monitoring the Spa Team’s hours through the week to adjust schedules, if needed, to meet demand.
• Processing the Spa Team’s shift change requests in Book4Time in a timely manner, and ensuring that changes do not negatively impact the schedule or guests.
• Proactively distributing workload among the team to increase productivity and reduce Therapist down time.
• Proactively working with the Spa Manager to ensure sufficient staffing levels to meet guest demand.
• Ensuring all new team members are train according to the requirements of the Spa , using assistance from Designated Trainers.
• Continual re training of team members in areas that become apparent by creating action plans to correct coordinator mistakes.
• Promote continued education of Spa team members.
• Implementing new procedures for the team in order to improve productivity and service delivery.
• Updating the Spa Standards Manual on a quarterly basis to reflect updates in procedures and tasks.
• Write Treatment Protocols for all services offered.
• Monitoring Therapist performance and assisting with and/or conducting performance reviews.
• Maintaining a par stock of treatment supplies and passing this information on in a timely manner to ensure that par levels are met.
• Assist with portioning and issuing supplies, tracking Therapist product usage to control and minimize waste, establishing and implementing control procedures when necessary.

What You’ll Do More?

• Monitoring the guest areas of spa to ensure that the treatment rooms, back of house areas, and guest corridors are at all times neat, orderly, and well stocked.
• Daily communication to Spa Management to pass on pertinent information regarding the facility, employees, guests, supplies/repairs needed, and upcoming events.
• Actively ensuring that service standards are met at all times for the massage treatments.
• Conducting Daily Standard Testing to ensure continual compliance from all Spa Employees.
• Work with retail and reception to ensure proper products are retail and that Receptionists and Therapists have correct understanding of product knowledge.
• When necessary, ascertaining satisfaction of guests upon check-out and dealing with guest complaints as appropriate, calling for management assistance where necessary.
• Ensure that all team’s training records are current and up to date.
• To provide a friendly and professional service that always exceeds guests’ expectations.
• To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
• To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
• To comply with local legislation as required.
• To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
• To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
• Conduct and attend training sessions as outlined.
• Perform other tasks or projects as assigned by the Spa Manager or General Manager.

Eligibility Requirements

The requirements of Spa Supervisor are as under:

• Certification/diploma in spa treatments or in relevant field.
• At least 2 years of experience in a similar or related position.

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