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Student Services Coordinator Ajman University

  • Full time
  • United Arab Emirates, Ajman, UAE View on Map
  • @Ajman University posted 1 year ago
  • Posted : March 13, 2024 -Accepting applications
  • Salary: د.إ1,000,020,000.0 - د.إ1,000,020,000.0 / Monthly
  • View(s) 304

Job Detail

  • Job ID 11104
  • Career Level  Intermediate
  • Experience  Fresh
  • Gender  Female|Male

Job Description

The Student Services Coordinator (UAE Nationals Only) at Ajman University is a customer service role that represents the first point of contact for students, staff, and visitors; assists with all aspects of administrative support for the Office of Registration.

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Responsibilities of Student Services Coordinator

  • Oversees the front desk/ reception area of the Office of Registration.
  • Receives and sorts daily incoming and outgoing mail.
  • Assists in the registration processes.
  • Responsible for issuing official letters/ transcripts and graduation certificates. as received on E requests.
  • Responsible for issuing a smart label sticker for the Graduation Certificates and uploading the soft copy to the MOE website for attestation purposes.
  • Responsible for assisting the students with their shipment/courier requests.
  • Responsible for all the inquiries and requests in “Kayako” and emails.
  • Escalates and follow ups all students’ inquiries with the Colleges and Offices.
  • Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.
  • Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
  • Answers, screens, and forwards incoming phone calls in a timely and polite manner.
  • Greets students, parents, faculty staff, and guests who visit the Office.
  • To liaise with the registration staff, colleges, and offices ensuring that student related processes are correctly followed and accurate records are kept.
  • Any other assigned responsibilities by the direct line manager.

Job Requirements of Student Services Coordinator

  • A University Degree required in Business administration/IT or any related field.
  • A minimum of three years of experience, that is directly related to the duties and responsibilities specified is required.
  • Preferably with experience in Banner Student Information System.

Skills & Knowledge Desired

  • Excellent English verbal and written communication skills.
  • Records maintenance skills.
  • Very good skills in Microsoft package.
  • Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.
  • Database management skills.

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