Student & Programme Administrator Dubai Operations University of Birmingham

Job Detail

Job ID 4217
Career Level Intermediate
Experience 3 Years
Gender Male Female

Job Description

University of Birmingham is presently accepting applications from suitable candidate for the job role of Student & Programme Administrator for Dubai Operations. The selected candidate is responsible to contribute or take a lead in all aspects of student and Programme administration ranging from registration throughout the student journey to graduation. Promotes equality and values diversity acting as a role model and fostering an inclusive working culture. Candidate desired for the role should submit their application now.
The job was announced university on January 15, 2024.

Duties of Student & Programme Administrator

Actively manages equality, diversity and inclusion through monitoring and evaluation and actively challenging unacceptable behavior.
Undertake continuous personal and professional development.
The post holder will be responsible for the smooth running of customer interaction points within the Campus, providing excellent customer service, initial guidance and support across a number of functional support areas, ensuring interactions are managed from first interaction to conclusion, including handling and resolving complaints.
You will be able to deal with a range of complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries.
Exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager. On a day to day basis you will be expected to resolve more complex queries without necessarily referring to your manager.
Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning outlined in the role summary above; for example, recording minutes of meetings or preparing agenda documents as directed by the Head of Student & Programme Administration and/or the Student & Programme Administration Manager.
Regularly communicate relevant information to students, staff and external providers.
Work with various departments and support to plan, organize, maintain and deliver activities. Enabling the successful delivery of visit, events and/or programmers.
Make a substantial contribution to the management, development and implementation of operational processes.
Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.

What will You Do More

Compile, manipulate, analyze and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
Contribute to periodic reviews of administrative processes and procedures with the objective of making improvements. Sharing best practice across other areas within the wider University.
Contribute to providing frontline support to visitors and student interaction points within the Campus. Providing excellent customer service, initial guidance and support as necessary.
Providing a professional secretarial service to relevant committees and meetings, where required.
Manage all data in accordance with University policy and Data Protection Regulations.
Supporting timetabling and room bookings activity, as required.
Manage all data in accordance with University policy and Data Protection Regulations.
Undertake continuous personal and professional development.
Conduct financial and Health & Safety duties in line with statutory and University’s policies and procedures.

Job Requirements of Student & Programme Administrator

GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications).
A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
minimum 3 year experience in similar role.
Substantial experience in an administrative support role preferably with experience of Programme administration.
Experience of using complex multi user systems such as Banner is essential, and.
Experience using and maintaining complex work systems e.g. student databases/record systems/finance systems or equivalent.

Skills & Knowledge Desired

The ability to work to tight deadlines in a collaborative team environment.
The ability to supervise and support the work of other team members.
A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
The ability to interact with individuals at all levels of internal and external organizations.
Exemplary attention to detail and the ability to work confidentially. Use judgement and make appropriate decisions within the constraints of the role.
An understanding of the importance of equality and diversity in the workplace.
Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Vice Provost University of Birmingham Dubai

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