Store Manager David Clulow Yas Mall Chalhoub Group UAE

An exciting opportunity has been announced by David Clulow (a flagship brand linked to Chalhoud Group) for the job role of Store Manager in Abu Dhabi. The successful candidate will oversee all aspects of store operations; including sales, profitability, recruiting, maintenance and inventory control as well as ensuring excellent customer service is delivere. Job holder will improve the overall business performance and achieve objectives through effective management, leadership and development of the people in the team. Job is posted by Summia Abdou alhafeez Talent Acquisition Manager – Fashion

Responsibilities of Store Manager

• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
• Think hybrid by leveraging all type of point of sales online and offline.
• Team Leadership and Development.
• Provide a clear vision to the team about the business and store’s vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed.
• Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
• Performance improvement plans are discuss and documented in a transparent manner.
• Customer Experience.
• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience, the cliente approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly.

What You Will Do More

• Operational Excellence.
• All sales and operational policies and procedures are follow and maintain in the store.
• E-commerce orders are prepare and process within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
• All operating standards are follows from stock replenishment to organizing displays as per the brand’s VM guidelines.
• Compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

Requirements for Role of Store Manager

• Diploma or a bachelor’s degree in business administration, retail management or in related field.
• 2+ years of retail Experience in GCC.
• Experience in a Store Leadership role.
• Currently Based in the UAE.
• Arabic Language is a plus.

Job Benefits

Competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Store Manager Nike (GMG) UAE