Store Manager Beside Group Dubai

Beside Group currently looking to hire a Store Manager to to join their team. The selected candidate will be responsible for overseeing the daily operations of retail establishment by driving sales, managing staff and maintaining high standards of customer service.

Responsibilities of Store Manager

• Targets & Profitability: Responsible for ensuring that store and store staff are meeting KPIs and standard operating procedures in order to maintain store and company standards and achieve set targets.
• Support store in maximizing revenue, driving sales and increasing sell thru, in order to meet the monthly, seasonal and annual objectives.
• Facilitate the AM in controlling stock losses and reducing controllable expenses in order to meet the company standards.
• Store Maintenance & Operations: Ensure store teams communicate, implement and adhere to all company policies and procedures.
• Ensure that the store is maintained and operated at the standards provided by the HO and principals in order to enhance the image of the brands and drive sales.
• People Management & Training: Identify, train and develop team members for succession into managerial roles.
• Facilitate the AM in managing, developing & leading the store staff in order to ensure a fully motivated, engaged & knowledgeable workforce.
• Facilitate & deliver regular training to store teams not limited to; customer service, selling skills, product knowledge, KPI’s, policies & procedures, etc.
• Conducting HR-related deliverables like appraisals, investigating disciplinary issues, issuing of warnings, etc.
• In conjunction with the AM and HR to satisfy the HR/legal requirements.

What you will do more

• Customer Service: Implement and maintain all customer service processes and policies on a consistent basis.
• Ensure that the store team provides exemplary customer service and builds professional relationships with customers at all times.
• Communication & Reporting: Keeping store staff fully informed and up-to-date on all relevant information.
• Responsible for developing and maintaining an open, efficient and effective channel of communication with the store staff, AM and other departments.
• The Buying & Merchandising team should receive regular and seasonal product feedback to ensure correct stocking of the store.
• Competitor and Product Knowledge: Maintain up-to-date product knowledge for self and entire team.
• Maintaining up-to-date information and facilitate the AM about customer profile, competition within the mall/city, trends, quality based issues, etc. in order to ensure that pricing, buying and promotional activities are in line with the demands of the market, customer service is enhanced and staff profiles are suited to the brand/client profile.

Requirements for Role of Store Manager

• High school diploma.
• 2+ years experience in retail management, preferably in a similar role.

Human Resources Administrator Beside Group Dubai

Tagged as: Store Manager