Specialist IT Support Campus Higher Colleges of Technology UAE

Higher Colleges of Technology is presently hiring suitably qualified & experienced candidate for the job role of a Specialist IT Support. The Specialist IT Support is responsible to provide continuous support to HCT Central Services in a timely, effective and efficient manner. The incumbent is also responsible to support Campus IT teams as and when needed for systems hosted centrally.

Responsibilities of Specialist IT Support

• Understand end users’ requests and needs through analysis of queries and complaints.
• Consult with end users to determine hardware, software or system issues.
• Diagnose and resolve end users’ workstation and/or mobile device hardware and software issues in a timely, effective and efficient manner.
• Support users on campuses in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed.
• Support users with troubleshooting in a timely, effective and efficient manner.
• Escalate issues to appropriate IT section as and when needed.
• Liaise with Central Services team as and when needed for the resolution of issues; this includes, but is not limited to, issues related to videoconferencing and other resources hosted centrally.
• Identify recurrent IT issues and support in the enhancement of IT services.

Job Requirements

The requirements for the role of Specialist IT Support Higher Colleges of Technology are as under:

• Minimum of a Bachelor’s degree in a relevant field is required e.g. Information Technology, Computer Science.
• Minimum of 3 years of relevant work experience in Information Technology or any relevant field.
• Full English proficiency is required.
• Advanced computer literacy is required e.g. MS Office, Banner.

Faculty Arabic & Emirate Studies Higher Colleges of Technology