Spa Supervisor Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts is presently accepting applications from suitable candidate for the job role of Spa Supervisor. The selected candidate will be responsible for overseeing daily spa operations, managing staff, and ensuring a high-quality guest experience in a wellness and relaxation environment.

Duties of Spa Supervisor

• Prove exceptional proficiency in all Spa Team’s tasks/responsibilities.
• Daily communication to all the Spa Team regarding daily/upcoming events through use of daily briefings, pass-on logs or memos.
• Producing the weekly schedule for the Spa Team to meet guest demand.
• Monitoring the Spa Team’s hours through the week to adjust schedules, if needed, to meet demand.
• Processing the Spa Team’s shift change requests in Book4Time in a timely manner.
• Proactively distributing workload among the team to increase productivity and reduce Therapist down time.
• Proactively working with the Spa Manager to ensure sufficient staffing levels to meet guest demand.
• Ensuring all new team members are trained according to the requirements of the Spa, using assistance from Designated Trainers.
• Continual re-training of team members in areas that become apparent by creating action plans to correct coordinator mistakes.
• Promote continued education of Spa team members.
• Implementing new procedures for the team in order to improve productivity and service delivery.
• Updating the Spa Standards Manual on a quarterly basis to reflect updates in procedures and tasks.
• Write Treatment Protocols for all services offered.
• Monitoring Therapist performance and assisting with and/or conducting performance reviews.
• Recording team’s infractions (tardiness, absence, insubordination, job performance issues etc) and passing information to Spa Management for corrective action with employees and/or actively coaching and counselling employees on these issues.
• Planning and conducting monthly meetings to discuss upcoming group business, learning experiences from past glitches, new spa procedures, and ways to improve guest service with Spa Management.
• Maintaining a par stock of treatment supplies and passing this information on in a timely manner.

What You Will Do More?

• Assist with portioning and issuing supplies, tracking Therapist product usage to control and minimize waste, establishing and implementing control procedures when necessary.
• Monitoring the guest areas of spa to ensure that the treatment rooms, back of house areas, and guest corridors are at all times neat, orderly, and well stocked.
• Daily communication to Spa Management to pass on pertinent information regarding the facility, employees, guests, supplies /repairs needed, and upcoming events.
• Actively ensuring that service standards are met at all times for the massage treatments.
• Conducting Daily Standard Testing to ensure continual compliance from all Spa Employees.
• Work with retail and reception to ensure proper products are retailed and that Receptionists and Therapists have correct understanding of product knowledge.
• When necessary, ascertaining satisfaction of guests upon check-out and dealing with guest complaints as appropriate, calling for management assistance where necessary.
• Ensure that all team’s training records are current and up-to-date.

Requirements of Spa Supervisor

• Certification/diploma in spa treatments or in relevant field.
• At least 2 years of experience in a similar or related position.

Spa Supervisor Four Seasons Hotels and Resorts

Tagged as: Spa Supervisor