Marriott International
The Ritz-Carlton Dubai International Financial Centre is presently accepting applications from suitable candidate for the job role of Spa Reservations Agent. The job holder will be responsible for scheduling spa services for guests, managing appointments, and providing information on spa treatments and products.
Responsibilities of Spa Reservations Agent
Job Specific Duties
- Schedule services for individuals and large groups using spa/salon reservations software system.
- Call guests to confirm scheduled services. Answer questions about available services.
- Update the reservations/cancellations list throughout the day, inform providers of last-minute changes.
- Resolve scheduling issues as needed by working with supervisor/manager.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Promote and sell spa/salon services.
- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
- Process guest payments for spa/salon services and obtain payment authorization as needed.
- Accept and log cash tips for employees.
- Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance and repair needs.
General Duties
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Requirements of Spa Reservations Agent
- Tertiary qualifications, or collegiate-level degree.
- 2-3 years previous experience in a Reservations environment.
