An opportunity has arisen for a Spa Receptionist to join the team of Talise Spa in Jumeirah Al Qasr. The selected candidate will be responsible for managing appointments, handling inquiries, and providing exceptional customer service to ensure a seamless and enjoyable spa experience, contributing to guest satisfaction and retention.
Responsibilities of Spa Receptionist
- Greet guests and members warmly, providing information about available facilities and services while suggesting upgrades where appropriate.
- Manage incoming calls promptly, adhering to established standards of etiquette and demonstrating patience in addressing inquiries and requests. Accurately handle guest messages and communication needs.
- Guide guests to their desired locations within the spa and facilitate connections with the appropriate services.
- Coordinate spa service reservations for guests, ensuring efficient scheduling and timely service by coordinating staff schedules.
- Support administrative tasks such as filing, maintaining product supply inventory, and other duties essential for effective management and operations.
- Promptly report any issues or guest complaints to the appropriate channels, utilizing the logbook and participating in staff meetings as necessary based on urgency.
- Collaborate with relevant departments to confirm reservations, address engineering requests, and uphold cleanliness standards.
- Stay informed about current spa and hotel activities, including promotions, to effectively assist guests.
- Execute daily operational procedures, including opening, operating, and closing tasks.
- Participate in scheduled training programs and internal spa meetings to enhance skills and stay updated on organizational developments.
- Document guest requests, complaints, or engineering needs accurately in the appropriate logbook.
- Arrive punctually for shifts, wearing the designated uniform and nametag, and maintaining good hygiene practices.
- Provide information and literature about the facility both in person and over the phone.
- Ensure unauthorized access to facility areas is restricted, maintaining control over entry points.
- Collect payments from guests for services rendered using appropriate payment methods.
- Perform clerical duties as required to support administrative functions.
Requirements of Spa Receptionist
- High school diploma.
- At least 1 year of experience as a spa receptionist in a luxury hotel
Skills and Knowledge Desired
- Strong communication and interpersonal skills.
- Proficient in English and a second language (Russian, Spanish, German, Arabic or French) would be an added advantage.
Spa Receptionist Accor Hotels UAE
Head/Senior Therapist Talise Spa Jumeirah Al Qasr Dubai
Guest Relations Executive Food and Beverage Jumeirah Emirates Towers
