Spa Assistant Manager Desert Islands Resort & Spa Anantara
Full time @Anantara Hotels Resorts & Spas posted 11 months ago Shortlist Email JobJob Detail
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Job ID 7797
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Career Level Intermediate
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Experience Fresh
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Gender Female|Male
Job Description
Spa Assistant Manager at Desert Islands Resort & Spa by Anantara aims to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa & Wellness operational practices with the hotel properties, business partners, guests and Team Members.
Responsibilities of Spa Assistant Manager
- Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.
- To ensure all team members understand each of their own responsibilities and job description correctly.
- To submit all reports accurately and concise to Operations and others concerned.
- To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc.
- Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.
- Conduct weekly meetings with all Team Members about the following issues, weekly revenues problems, review of sales techniques, quality of Teamwork, training needs, any other items which may be concern.
- Conducted any other related duties as assigned by General Manager.
- Organized the up selling training program, spa promotion, and event training for each manager and their team.
- To monitor and retail displays and spa service displays, in spa and public areas.
What You’ll Do More?
- Ensure retail displays are maintained and stock is interesting and exciting.
- Plan and create internal spa promotion package with General Manager and hotel.
- Submit update reports to General Manager.
- To maintain overall quality and standard strictly.
- To evaluate and guide all spa Team Members as needed to improve their skills and performance.
- Review Spa Team Member performance and document all concern and sent to General Manager.
- To monitor communication memos from General Manager for all Team Member to receive updated information.
- Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated.
- Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others.
- Ensuring good team member working environment and welfare within the area.
- Acting as Liaison with Hotel General Managers and Department head.
- To have a complete understanding of and adhere to the company’s policy and procedures.
- To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health, and safety.
- To report for duty punctually and always wear the correct uniform with the name badge.
- To carry out the other duties as assigned by the management team.
- To establish good relationship and rapport with guests and Team Members.
- To ensure the cleanliness and hygiene in work areas.
Requirements of Spa Assistant Manager
- Bachelor’s Degree in related field
- Five years’ experience in a similar role in a multicultural team.
- Experience with Wellness and Aesthetic Spas.
- Remote and Luxury Resort Experience.
Skills and Knowledge Desired
- Solid knowledge of spoken and written English
- In depth knowledge of wellness trends and programming, presentation skills, international experience, capacity optimization technique
- Comfortable with flexible working hours
- Applies healthy body mechanics.
- Strong track record for Revenue drives.
- Innovative.
- Strong skills with regards to training team.
Lobby Ambassador Qasr Al Sarab Desert Resort Anantara
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