Shopping Experience Group Leader Al Futtaim Retail UAE

Al-Futtaim Group is currently seeking an experienced and qualified individual to take on the role of a Shopping Experience Group Leader. The selected candidate will coach other co-workers, to support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list joint.

Duties of A Shopping Experience Group Leader

• Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times.
• Customer guidance is in place to ensure an easy customer flow.
• Ensure the waiting time and queuing policy are maintained as per bench mark.
• Co-workers are ready and available to help customers.
• To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
• Support the co-workers when they cannot resolve customer’s complaints, dealing positively and quickly with the issues raised by customers.
• Spending my working time on the shop floor, supporting the co workers and ensuring that customers leaves with a positive impression of IKEA store, to encourage repeated visits.
• Through own example, actively work to secure the IKEA Values.
• Communicate with the co-worker and customers in a friendly and engaged manner.
• Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully.
• Ensures that the co-workers are trained in their job and are able to give the right information’s to customers.
• Ensure that the co-worker  are providing an excellent customer service and acknowledge the customers.
• To keep a high communication level with the teams members and co-workers so they  can perform their roles effectively.
• One on one meeting on weekly basis with the co-workers to provide feedback.
• To ensure that all co-workers are aware of targets sales, services and EBP’s.
• Find for more effective ways of working in order reduce costs.
• Ensure that all department SOP are shared with the co-workers.

Requirements for Role of Shopping Experience Group Leader

The eligibility requirements for role of Shopping Experience Group Leader are as under:

• Bachelor Degree in relevant field.
• 3-5 years’ experience in Retail in a similar role.

Skills Desired

• Customer Focussed.
• Individual Accountability.
• Continuous Improvement.
• Personal Leadership.
• Teamwork.
• Communication.

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