Shop Manager Azadea Group Dubai

  • Full time
  • Dubai, UAE
  • Posted 4 weeks ago
  • 10000-20000 AED / Month

The Shop Manager at Azadea Group is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives . Candidate is also responsible for the inventory , maintenance and external appearance of shop .

Responsibilities of Shop Manager

  • Detect, anticipate & provide regular feedbacks on customers’ needs, markets trends and competitors activities affecting the region/ market.
  • Greet customers, offer assistance & serve them in order to ensure their needs & complaints are answered in a timely manner with quality. And customer service standards creating customer loyalty and portfolio.
  • Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts. And stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
  • Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items. And collection rotation in order to identify replenishment needs, place accurate orders, meet stock performance objectives & maximize sales and sellout.
  • Prepare staff schedule based on budgeted hours and/ or visitors’ traffic, daily sales targets, events, operational needs as well as ensure the effective communication of sales plans. And set daily and hourly targets to the Shop/Department team.
  • Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.
  • Log/update all commercial & operational information as well as various requests on the provided platforms in a timely and accurate manner.
  • Manage annual allocated budget by monitoring expenditure up to set limits, optimizing. And reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).

What you will do more

  • Oversee the shop’s image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.
  • Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction.
  • Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner.
  • Prepare management information reports on store performance in order to allow informed decision-making.
  • Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
  • Evaluate on a bi-yearly basis the performance of the Assistant Manager, Department Manager, Sales Associates, Cashiers.
  • Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media & other concerned parties.

Requirements for Role of Shop Manager

  • Bachelor’s degree in business administration, retail management, or in a related field.
  • 3 years of experience in a managerial role.
  • Previous experience in the industry/retail is a major plus.

Skills And Knowledge Desired

  • Fluency in English, Arabic is a plus.
  • Strong knowledge and understanding of store operating procedures.
  • Proficiency in MS Office.
  • Strong product knowledge.

Assistant Manager Azadea Group Dubai

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