Service Technician Intern Zahrawi Group Dubai

At Zahrawi Group, a Service Technician Intern is accountable for providing customer service and technical support by delivering the highest level of End User service performance from Installation and in any critical 24/7 environment. The incumbent will be coordinating with Sales team regarding the technical information and pre installation site visit.

Responsibilities of Service Technician

Preventive Maintenance:

• Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
• Ensure that all preventive maintenance is done for all machines.

Machine Installation:

• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure that the machines are installed properly to avoid any issues with the customer.

Machine Breakdowns:

• Regular and timely corrective actions for breakdown calls.
• Arrange deliveries of spare parts received in stimulating time.

Sales:

• Selling and promotion of service contract for the different product handled.
• Develop a good customer relationship.
• Achieving the target revenue for the whole year.

Application:

• Supporting the Lab Technicians with any application related work.

Trainings:

• Attendance of the training when scheduled / required.

Administrative:

• Timely filling of the weekly report.
• To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
• To update the database of instruments.
• Any appropriate sales lead / info to be shared with Sale team.

Role Requirements

Following is the selection criteria for the post of Service Technician Intern at Zahrawi Group:

• Education: Bachelor’s degree / Diploma in Biomedical /Electronic/Mechanical.
• Experience: None.
• Job Specific Skills: Servicing, Maintenance, Time Management.

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