Service Supervisor Al Futtaim Automotive UAE

Al-Futtaim Group is currently looking for a technically competent and performance driven Service Supervisor to work for Al Futtaim Automotive Division in Dubai. The Service Supervisor will play a pivotal role in optimizing the utilization of our workshop labor and resources, with a clear focus on achieving pre-defined operational efficiency targets. Candidates desirous for this job are encouraged to apply.

Duties of Service Supervisor

• Cultivate a “Customer-Centric” Environment: Spearhead a culture of customer-centricity by ensuring that our Service Advisors and Aftersales Executives create an atmosphere dedicated to the highest level of customer satisfaction while upholding our core Customer Service Values.
• Precision in Parts Prcuremento: Scrutinize pre-order forms (Parts proforma) to validate that the requested parts align seamlessly with the specific issues at hand, guaranteeing a swift and effective resolution.
• Drive Profitability and Customer Satisfaction: Strategically boost our Service Contract Ratio, Parts Sales, and accessory offerings.
• Ensure the utmost profitability for our company while fulfilling the diverse needs and desires of our valued customers.
• Warranty Compliance Oversight: Vigilantly oversee warranty-related tasks to ensure strict adherence to established warranty guidelines.
• This includes a meticulous review of job cards and other associated documentation, ensuring the seamless processing of warranty claims.
• Operational Performance Monitoring: Analyze workshop metrics, including hours sold and worked versus idle hours, to vigilantly track progress toward operational targets.
• This involves the preparation of comprehensive reports for management discussions.
• Adherence to Departmental Protocols: Uphold and champion the rigorous adherence to all departmental procedures, fostering a culture of excellence in every aspect of our operations.

Service Supervisor Job Requirements

Qualification

• Bachelors degree or equivalent in the related field.

Experience

• Possess a minimum of 2 years of experience as a Reception Supervisor / Manager in the automotive sector.

Skills & Knowledge Desired

• Proficient English Communication: Exceptional skills in English communication, with a talent for clear and effective interaction.
• Expertise in Vehicle Diagnosis and Repair: A deep and comprehensive understanding of vehicle diagnosis and repair procedures, reflecting a mastery of technical aspects.
• Technical Software Proficiency: A solid grasp of technical software programming, enhancing your ability to navigate and manage the digital tools that drive efficiency.
• Valid UAE Driver’s License: Possession of a valid UAE driver’s license, ensuring mobility and adaptability in a dynamic work environment.
• Analytical Thinking: A keen aptitude for analytical thinking, allowing for strategic problem-solving and effective decision-making.
• Meticulous Planning and Organizational Abilities: Demonstrated skills in meticulous planning and impeccable organizational capabilities.

Procedure to Apply

If you wish to grow with us, please apply now and become part of the Al Futtaim Group . To apply for job of Service Supervisor job, please use the Apply Now button. It will redirect you to the official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

Job ID

• 154054

Workshop Supervisor Al-Futtaim Group UAE