Service Reception Manager Al Tayer Group Abu Dhabi

Al Tayer Group is currently looking for a Service Reception Manager who will be responsible to lead the Bodyshop Service Reception function for all brands/franchise owned by the company, develop and implement plans and programs to achieve service targets in terms of revenue, quality and effective customer service. This is a mid level full time role. The salary of this role ranges from 8000 AED to 20000 AED, which may be slightly negotiatable during the interview

Responsibilities of Service Reception Manager

• Receive customers in a professional manner providing them with accurate and timely information on their service needs.
• Accurately inform Service Advisors of customer needs and record information accordingly.
• Provide excellent customer service and monitor the customer contract. Ensure Service Advisors call the customers to enquire on arrival delays and rebook the service if requested.
• Organize and manage the shuttle service and accurately maintain the log of the service.
• Maintain logbooks for courtesy cars.
• Effectively handle customer complaints.
• Patiently address issues and discuss the same with the Service Advisors.
• Ensure service advisors follow the process in receiving/ delivering vehicles.
• Follow up on WIP, analyse delays and intimate the customer on reasons for delays in delivery.
• Liaison with call centre reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
• Effectively coordinate activities and information between the operators, service advisors and workshop to enable smooth workshop operations.
• Maintain cleanliness standards for the reception area, manage the workspace, ensure the service boards are regularly updated and adhere to the workshop processes.
• Liaison with parts department on delivery delays and provide administrative support to the service advisors and workshop team for follow up matters.
• Liaison with sales team to confirm details on service contracts, update the same in the system and process.
• Coordinate with Insurance companies and facilitate evaluation of accident repairs and estimation.
• Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.

Eligibility Requirements

The eligibility requirements for role of a Service Reception Manager are as under:

• Graduate in any discipline.
• Diploma in Automotive or Mechanical Engineering is a plus.
• 3-5 years experience in similar role within automotive industry.

Skills Desired

• Must be familiar with Bodyshop process.
• Ability to deal with/work under pressure and tight deadlines.
• High attention to detail
• Ability to lead, develop and motivate teams.
• Computer literate Knowledge of Autoline is an advantage.

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