DAMAC Group
DAMAC is presently accepting applications from suitable candidate for the job role of Service Hub Agent. The selected candidate will be responsible for delivering exceptional customer service and support to clients. Candidates desirous for this role should submit their resume to begin with the application process.
Responsibilities of Service Hub Agent
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai.
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities.
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike.
- To ensure a very polite, accurate and efficient telephone service to all callers.
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner.
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests.
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards.
- To ensure that all VIP’s in-house are listed on the VIP board and the board with all major. information is updated on daily basis or whenever necessary during the day.
- To maintain updated internal and employee telephone directory.
- Maintains a logbook on each shift for any information on guest comments.
- To be aware of all fire prevention and safety regulations and procedures at all times.
- To report all emergency calls immediately to the management.
Requirements for Role of Service Hub Agent
- A high school diploma or equivalent.
- 1-3 years of experience in a customer service.
Skills And Knowledge Desired
- Clear, calm, friendly and courteous voice to attend all calls.
- Good level of English and Arabic.
- Very well versed in Microsoft Office and related applications.
