Service Delivery Manager Michael Page Dubai

Michael Page has an opportunity for Service Delivery Manager to join a large exciting business in the region. This is an exciting opportunity with a high-profile entity. The candidate must have prior SDM experience. Submit your application if you are interested.

Responsibilities of Service Delivery Manager

• Oversee all aspects of service delivery operations, including roster management, scheduling, incident handling, and critical incident response procedures.
• Manage vendor relationships, define SLAs, and monitor and report on the performance of the service delivery team, ensuring continuous improvement and cost-effectiveness.
• Lead the development and implementation of innovative solutions to streamline processes, automate tasks, and enhance knowledge retention within the team.
• Foster effective communication across the organisation, manage vendor relationships, and collaborate with IT peers to build service delivery capabilities.

Requirements of Service Delivery Manager

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preffered: ITIL v4 is preferred.
• Minimum: 7-10 years of pure service delivery experience.
• Experience in network engineering, service-oriented environments, and large multinational corporations is highly desirable.
• Experience with transformation initiatives and emerging technologies is a plus.
• Experience of working in a diversified business and based in the UAE.

Skills & Abilities Desired

• Strong understanding of IT service delivery, service management, IT operations, and infrastructure.
• Excellent communication, collaboration and problem solving skills are essential.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and rapidly growing company.
• Collaborative and supportive work environment.

Service Delivery Manager Etisalat UAE