Service Delivery Manager Abbott Laboratories Dubai UAE

Abbott is seeking a qualified and experienced Service Delivery Manager to join their team at Abbott Rapid Diagnostics in Dubai. ARD is a part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. This position is within their Toxicology business and the base of work will be within the newly built ‘Centre of Excellence’ for Drug and Alcohol testing with our client in Dubai.

Responsibilities of Service Delivery Manager

• Responsible for overseeing the collection activities within the Dubai centre of excellence and global outstations, managing the relationship with the customer and line management of the Dubai based Collecting Officers.  
• Working with the customer to manage the random program of collections, both within the Dubai locations and global outstations.
• Coordinating ‘suspicion’ testing requests, ensuring that we respond to the customer as quickly as possible.
• Managing the relationship with the customer including, but not limited to, the production of management information. Being the onsite point of contact for all customers queries and being the point of contact for the laboratory.
• Working with the customer to maximize their testing quota including ramping up and slowing down as and when the customer requires.
• Line management responsibilities for the Dubai based Collecting Officers.
• Log, investigate and respond to customer escalations/complaints in line with internal timescales.
• Stock control of the onsite testing equipment and management of the testing facilities in Dubai.
• Conducting specimen collections, when required in order to maintain the service to the customer.
• Remain current with all internal process, acknowledging updates within the required time-frames and participating in audits to remain competent.
• Any other reasonable duties as directed.

Eligibility Criteria for Service Delivery Manager

Following is the required qualifications and experience for the role of Service Delivery Manager at Abbott:

• Degree qualified.
• Relevant work experience including strong experience in managing supplier and customer relationships.
• Health Professional or Medical Laboratory Technician desirable.
• Current Dubai Health Authority license desirable.

Essential Role Requirements

• Security clearance and validation to work at Emirates Headquarters.
• Security clearance and validation to be eligible for an Airport Pass.

Knowledge & Skills

• Good verbal, written and communication skills and excellent attention to detail.
• Strong working knowledge of Microsoft office applications, especially Word, Excel & Outlook.
• A self-motivated individual with a flexible approach to work.
• Ability to follow set processes to ensure the right outcome.

Associate Product Manager Abbott Laboratories Dubai UAE