Service Delivery Agent Cargo Dnata Airline Dubai

Service Delivery Agent in Cargo at Dnata Airline in Emirates Group Headquarters, Al Garhoud, Dubai, UAE will process all Cargo Handling activities preparing/updating air waybills data in DACS based on the
shippers instructions for Dispatch of Goods to ensure on-time and accurate cargo handling in line with
IATA/Carrier/Country Regulations. This is an Intermediate level full time job. And salary can range between 6000-8000 AED/month.

Responsibilities of Service Delivery Agent

• Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Complies with all relevant safety, quality and environmental management policies, procedures and
  controls to ensure a healthy and safe work environment.
• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviors and follows up on corrective actions.
• Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
• Carries out DG and other mandatory/ SOP related checks to ensure handling is in line with the
  regulations, ensures other operational units and support department are provided with accurate and timely information when requested.
• Verifies authority of Imports customers prior to delivery being affected to ensure alignment with
  regulations.
• Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo customers at the counters.
• Supports supervisory staff in conducting Adhoc audits as and when required.

Requirements for Role of Service Delivery Agent

• High School.
• A level (Minimum of 12 years of schooling required)
• 3 years of experience in Ground Handling services.
• Valid license for operating equipment.
• Forklift training/ Tractor training.
• Live Animal Regulation training.
• Dangerous Goods Acceptance training.
• Dangerous Goods Handling training.
• Basic Cargo Tariff training.
• Advance Cargo Tariff training.
• Warehouse safety training.

Skills And Knowledge Desired

• DACS+ , CAMSYS.
• Proficient Communication Skills.
• Proficient Safety Awareness.
• English Language 5 Skills.

Airside Agent DWC Dnata Airline Dubai