Service Advisor Tesla UAE

At Tesla, Service Advisor consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are brand ambassadors, supporting mission to accelerate the world’s transition to sustainable energy. Candidate will support customers from the moment they walk through door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms.

Responsibilities of Service Advisor

• Provide the highest level of customer service throughout ownership experience across physical and digital platforms.
• Confidently communicate with customers as a Tesla ambassador through digital channels, phone and face-to-face to provide scheduling/status updates, product education, Tesla App education and answer any questions using customer friendly language.
• Prepare customer appointments both digitally and physically in the Service Centre, ready for the customer to seamlessly drop-off their car through a touchless service.
• Engage walk-in customers promptly, personally and with the goal of understanding their needs.
• Develop a good understanding of Tesla’s products and service operations including HV battery, range, 12V systems, charging, Drivers Assistance System (DAS), firmware, chassis and troubleshooting.
• Adopt new digital tools with ease and adapt quickly to new process changes.
• Pull vehicle logs and submit for remote diagnosis and repair, accurately recording repair orders, interactions and data into systems, finalizing invoicing and payment.
• Partner closely with the workshop to guarantee we service customers’ cars efficiently and seamlessly
• Advise and educate customer on Tesla warranty policies.
• Take on minor escalations, resolve and defuse difficult conversations across all communication channels.
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
• Prepare alternative transport for customers where appropriate, arranging loaner vehicles in advance of a scheduled service appointment.
• Partner and collaborate with Tesla Support, Parts, Sales and Delivery to ensure the customer experience is consistent.
• Ensure all health and safety regulations and procedures are adhered to, for both employees and customers.
• Take on additional responsibilities as required by the business.

Requirements for Role of Service Advisor

• High school diploma.
• 2+ years experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment.
• A valid driving license and safe driving record.

Skills And Knowledge Desired

• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail.
• Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers.
• Ability to excel in a team-based environment and achieve common goals.
• Excellent problem-solving skills and strong ability to take initiative and be proactive.
• Possess an understanding of automotive techniques related to repair and servicing of vehicles.
• Digitally savvy ability to adopt and adapt quickly to new technology and systems.
• Good knowledge of MS Office.
• Able to communicate, read and write effectively in the English.

Service Advisor Al Futtaim Automotive UAE